Information On Your Hotel Neuhaus In Saalbach Hinterglemm, Austria
FAQ – Answers To All Of Your Questions
Do you have any questions regarding your holiday destination in the Province of Salzburg. Perhaps the Hotel Neuhaus FAQ can be of help.
Have a look at useful information on the Hotel Neuhaus in Saalbach before your arrival in the Province of Salzburg In Austria – it might be to your advantage. Start into your holidays in Austria duly prepared!
Holidays At The Hotel Neuhaus In Saalbach From A To Z
A
Allergy Sufferers
Please inform the hotel team of your allergy when you book your room. The team will make the necessary arrangements to ensure your holidays are as comfortable as possible.
Arrival and departure
Your room will be available from 3pm at the day of your arrival. Earlier on the hotel team is trying their best to polish your room to a high finish. For this reason you are kindly asked to vacate your room at 11am on the day of your departure.
B
Bank/Cash machine:
Raiffeisen Bank Saalbach in the village square.
Monday to Friday: from 8.00am until noon and 2.30pm to 5.00pm
Bar
Enjoy various refreshments at the hotel bar until midnight every day. Let the last hours of an exciting day of your holidays fade away at the charming atmosphere of the hotel bar.
Bathing shoes
Bathing shoes are available at Euro 4 per pair at the reception desk.
Bathrobes
Fluffy bathrobes are available at your hotel room. Please leave the bathrobes at your hotel room on the day of your departure.
Beauty Centre
The beauty centre is on the first floor of the hotel opposite to the entrance of the indoor swimming pool. Professional beauty treatments for your health, and beauty and massages by Eva Cosmetics.
Boutique
You will find the latest sports and leisure time fashion a few steps from the hotel at the Boutique Steger. Mrs. Breitfuss and her members of staff will gladly be of assistance.
Bowling
At Bobby’s bar at the Dorfstraße street.
C
Chemist and perfumery
The perfumery Eva is located at the Dorfstraße street at the hotel Alpenhotel Saalbach. Cosmetics, accessories, the latest swimwear and chocolate truffles are available at Beauty Eva at the parish hall – or enjoy a little trip to the beauty centre at the Hotel Neuhaus.
Church service
Church services are held at the Saalbach church every Sunday at 9.30am.
D
Doctors
Dr. Karl Schnell is there for you in the case of health problems. His surgery is at the village square of Saalbach. Dr. Schnell’s telephone number: 06541/62870.
Dogs
Is your dog well trained and does not bark a lot? In regard to the other hotel guests only quiet and house-trained dogs are welcome at the hotel. There is a surcharge of Euro 15 per day for your dog, pet food not included. Dogs are not allowed at the restaurant, indoor swimming pool and lounge. Please inform the hotel team that you wish to bring a dog when booking your room.
Down payment
You would like to pay your stay in cash but do not want to have the money on you all the time? The team at the Hotel Neuhaus gladly accepts an advance payment.
Drinking water
All drinking water at the Hotel Neuhaus is precious Grander water. Clear mountain spring water trickles from the drinking water fountain at the restaurant
E
Electricity
220 Volt alternating current at all rooms.
Emergency numbers
Doctor on call: 141
Mountain rescue: 140
Police: 133
Fire brigade: 122
Ambulance: 144
Extras
Please settle all bills for extras exceeding your half board arrangements with the waiter or have them added to your hotel bill.
F
Fax
Should you require to have a document faxed, please contact the reception desk. Rates are Euro 2,50 plus call charge.
Fire extinguishers:
You will find fire extinguishers at every floor.
Flowers
Flowers are available at the flower shop Riegler at Dorfstraße street – or just inform the reception desk. The team will obtain the desired flowers for you. Please order one day in advance.
Formal soirée
Once a week the kitchen team at the Hotel Neuhaus organises a formal soirée. Festive dress enhances the sophisticated atmosphere of the evening.
H
Hair dresser:
The team at the reception desk at the Hotel Neuhaus will gladly book an appointment at the hair dresser for you.
Hiking recommendations
Saalbach Hinterglemm is an unique hiking paradise. A hiking map and useful recommendations for hiking destinations are available at the reception desk.
Hospital
The nearest hospital is at Zell am See (20 kilometres).
Hotel bill
The Hotel Neuhaus team recommends payment in cash – EC card, Mastercard, Eurocard and Visa are gladly accepted as well.
I
Indoor swimming pool
The indoor swimming pool is on the first floor of the hotel. Opening hours: every day from 7.30am to 8.00pm.
Internet
Internet access is possible at the hotel lobby. 10 minutes in the internet are Euro 1. Change is available at the reception desk. Internet access via WLAN is possible at the hotel lobby, the Rösslbar bar and the winter garden (provider. T-Mobile).
L
Laundry service
There is a laundry service at the Spar supermarket in Saalbach.
Leisure time activities
The information panel at the lobby of the hotel provides information on the leisure time activity programme at the Hotel Neuhaus and Saalbach Hinterglemm every day.
Luggage
Should you wish to stay in Saalbach a little longer on the day of your departure, it is possible to leave your luggage at the luggage storage on the first floor. It is possible to have a shower and to change at the indoor swimming pool.
M
Massages
Upon advance notification a trained masseuse at the beauty centre will gladly be of service. Please place your reservation at the reception desk.
Mealtimes
Breakfast: every day from 8am to 10am (in winter to 11am)
Dinner in summer: every day from 6.30pm to 8.30pm
Dinner in winter: every day from 7pm to 9pm
The à la carte restaurant is available from noon to 2pm. In winter the restaurant is open in the afternoon.
Messages
You will find messages left for you at your room or at your booked table at the dining area.
Methods of payment
The Hotel Neuhaus gladly accepts Visa and Mastercard credit cards. Austrian, German and Dutch EC cards can be read by the electronic facilities at the hotel.
Mobile phones
To ensure the relaxation of the hotel guests, using mobile phones is not allowed at the dining area and the wellness, spa and beauty area. Thank you for your understanding.
Money exchange
Please avail yourself to the money exchange machine at the Raiffeisen Bank Saalbach at the village square.
Mountain bikes
In summer mountain bikes are available at the underground car park of your hotel. Please place a reservation at the reception desk well in advance.
Multi storey car park
Should no parking facilities be available the underground car park at your hotel, leave you car at the underground car park at the village centre.
N
Nightlife
Discotheque Tavern Saalbach – directly at the Hotel Neuhaus – is a hotspot in Saalbach. A popular meeting place for a motley audience and celebrities.
Enjoy a good glass of wine, long drinks or coffee specialities at the comfortable atmosphere of the hotel bar.
Neuhaus Club
The leisure room is located on the second floor above the indoor swimming pool. Enjoy a quick match of table tennis. Please bring clean shoes. Balls and table-tennis bats are available at the reception desk.
P
Parking
Do you require parking facilities at the underground car park for your car or motorcycle? Please inform the reception desk of your license number and leave your key with the team. Parking at the underground car park is Euro 12 per day. Free parking facilities are available at 100 metres distance from the hotel.
Pharmacies
The Alpen Apotheke pharmacy is only 5 minutes away from the hotel at the building of the Raiffeisen Bank at the edge of the village.
Opening hours in summer: Monday to Friday 8.30am to 12.30am and 3.00pm to 6.00pm, Saturday from 8pm until noon.
Opening hours in winter: Monday to Friday 8.30am to 12.30am and 3.00pm to 6.00pm, Saturday from 8pm until noon.
Playroom for children
There is a playroom with plenty of games and toys for the little hotel guests at the first floor behind the indoor swimming pool.
Postal service
There is a letterbox next to the internet corner at the hotel lobby, which is emptied every day at 8.30am. The post office is located at the main street in Saalbach.
Postcards
Fantastic postcards with marvellous impressions of Saalbach Hinterglemm are available at the reception desk of the Hotel Neuhaus.
R
Reservations
Did you like your holiday at the Hotel Neuhaus and would love to come again? Please take into account that reservations for room categories are possible, but not reservations for specific rooms or floors. Thank you for your understanding. It goes without saying that the Hotel Neuhaus team will give their best to fulfil your holiday wishes.
Room and hotel key card
Your room key card is also your key to the hotel. When going out at night, please do not forget your key card. There is a deposit of Euro 7 per card, which is refunded on your departure.
S
Safe
An electronic safe is available at every room free of charge. You will find the instruction manual in the safe. The hotel does not take liability for cash or valuables.
Sauna and steam bath
You will find the sauna and steam bath at the indoor swimming pool at the first floor, which open their gates every day from 4pm. A spa basket with towels is waiting for you at your room.
Shoe polishing machine
The shoe polishing machine is at the first floor.
Ski lifts and cable cars
The Schattberg mountain and Kohlmais mountain cable cars are only 2 minutes walk from the hotel. At Hinterglemm the cable cars Reiterkogel mountain, Bernkogel mountain and Zwölfer mountain are waiting for you – perfect starting points for your hiking tour or skiing adventure.
Ski rental and maintenance
Get useful advice and excellent service for your skiing adventure at the sports outfitter’s Sporthaus Steger. Benefit from a 10 percent discount on rental skis as a Hotel Neuhaus guest.
Opening hours: Monday to Sunday 8am to 6pm
Ski school
The team at the Hotel Neuhaus recommends the ski school Skischule Hinterholzer in Saalbach. Telephone: 06541/ 7607
Ski storage
Access to the ski storage room is next to the hotel at the driveway to the underground car park. Please buy a special lock at the reception desk (Euro 9). Take your ski lock to your skiing adventures at the skiing region Saalbach Hinterglemm to protect them from theft or mix-ups. Rent a ski lock for Euro 5.
Smoking
All rooms at your Hotel Neuhaus are non-smoking. Smoking is not allowed at the dining area. Smokers are welcome at the hotel bar.
Solarium
The solarium is in the indoor swimming pool area at the first floor. Solarium tokens are available at the reception desk at Euro 8 per token.
Stamps
Stamps for your letters and postcards are available at the reception desk.
Supermarkets
- Spar supermarket at the Glemmtaler Landstraße street is at the west of the village
- Billa supermarket at the Glemmtaler Landstraße street is at the east of the village
T
Taxi
Do you require a taxi? Please contact the reception desk. The team will gladly call a taxi.
Telephone
An extensive instruction manual is available at your room. Rates per unit are Euro 0,30. Call charges are liable upon dialling.
Train schedule
By telephone: 05/1717. or ask at the reception desk for further information on train connections to and from Zell am See.
U
Umbrellas
Bad weather? Umbrellas are available at the reception desk. Please return the umbrella after use.
W
Wake-up service
Program your own wake-up call at your hotel room or order a wake-up call at the reception desk.
Winter garden
The winter garden is next to the Rösslbar bar. Enjoy the view of the picturesque Austrian mountain village.
By the way…
Is there something not entirely to your satisfaction? Please contact the team at the reception desk at your Hotel Neuhaus immediately.
Last But Not Least: Your Non Binding Enquiry To The Hotel Neuhaus
Do you have any further questions or are you ready to set out on holidays at the Hotel Neuhaus in Saalbach Hinterglemm in Austria? Send a non-committal enquiry to the team at the four star hotel and look forward to receiving an answer shortly.
